Help
Video won't Load
Video Will not Load
Reason 1: The Video is Loading, Some Video's Will Take longer than others to load. if it does not load after a minute choose another event annd check if the issue is the same
Reason 2: The video has been deleted.
Poor Video Quality
What's an internet download speed?
When you watch THERINGTV, your device downloads data in the form of videos and images from the events you watch. The internet download speed is how long it takes to download that data.
Your device downloads data when you use other services as well – such as browsing the internet or listening to music. If you have a slow internet download speed, it takes longer for that data to come through.
Signs that your internet download speed is too slow
If your video is pixelated, the image is blurred, or you're experiencing regular interruptions, your internet speed might be too slow.
The recommended internet download speed to watch THERINGTV
We recommend an internet download speed of 9mbps to watch THERINGTV in HD (high definition) and 3mbps to watch in SD (standard definition) on your TV and laptop.
Click here to text your Internet Speed
Possible reasons
Server Overload
Server Overload
If the website's servers hosting the videos experience high traffic or technical difficulties, it can lead to slow loading times or complete failure to load the video content.
Video Encoding and Compression
Video Encoding and Compression
Videos that are poorly encoded or compressed may suffer from reduced quality or not play at all. This could be due to errors during the encoding process or using outdated codecs.
Browser Compatibility
Browser Compatibility
Certain web browsers might not support the video format used on TheRingTV, leading to playback issues. Users should ensure they are using a modern and updated web browser.
Ad Blockers
Ad Blockers
Some ad-blocking extensions or software may interfere with video playback, leading to issues with loading or playback.
Cache and Cookies
Cache and Cookies
Accumulated cache and cookies in the browser can sometimes cause conflicts and prevent the video from loading or playing correctly.
Hardware Limitations
Hardware Limitations
Older or less powerful devices may struggle to handle high-quality video playback, leading to buffering or freezing issues.
Security Software
Security Software
Overly aggressive security settings or antivirus software can sometimes block video content from loading.
Some Solutions
Check and improve their internet connection.
Refresh the page or try a different browser.
Clear cache and cookies from the browser.
Disable ad blockers or extensions that may interfere with video playback.
Ensure their device and software are up to date.
Contact customer support or wait for platform/server issues to be resolved.
Try accessing the content from a different location or device if geographical restrictions apply.